Question 1

Does BeONE require internet connection to operate?

Accepted Answer

Yes you need. The standard bandwidth required for VoIP is 100Kbps per device.

Question 2

What if internet is not available?

Accepted Answer

BeONE runs on mobile data too!

Question 3

Can I use BeONE outside of the office?

Accepted Answer

Yes, BeONE is portable, you can carry it anywhere. Which is why it is very suitable for people who are always on-the-go, and work from home.

Question 4

You stated that your call charges is RM0.12 per minute, 20 seconds charging block. What is charging block?"

Accepted Answer

Some of our peers charge you a full minute cost regardless if your call only lasted a few seconds. With BeONE's call rate, you get to make more calls and save more.

Question 5

When people ring my office, can the phones ring simultaneously?"

Accepted Answer

Ring groups allow incoming calls to ring on multiple devices. When someone calls a number that is linked to a ring group, all the devices included in the group will ring in a specific number. This will ensure that calls made to your office is being picked up soonest possible, and not missing a call.

Question 6

Can I have "digital receptionist"?"

Accepted Answer

Yes, absolutely. It can be done easily at Admin Dashboard --> Settings --> Voice Prompt.

Question 7

Does BeONE come with call recording?

Accepted Answer

Yes. It comes with complimentary 500 minutes recording, first-in-first-out basis.

Question 8

How long does it take to set up BeONE?

Accepted Answer

It will be ready within an hour after phone number selection and complete documents submission.

Question 9

Can I use BeONE oversea?

Accepted Answer

Yes, as long as there is internet connection and subjected to country restriction.

Question 10

Can I use BeONE on my mobile phone or desktop PC?

Accepted Answer

Yes, you can. You may register up to 4 devices i.e. mobile phone, desktop PC, smart tablet and physical desk IP phone.

Question 11

Can I forward a call to my colleague?

Accepted Answer

Yes, you can.

Question 12

Is instant message feature available?

Accepted Answer

Yes, it is available.

Question 13

What is “concurrent call”?

Accepted Answer

Concurrent call is the number of calls that you can make simultaneously at once.

Question 14

I am ready to switch. Can I retain my current office number?

Accepted Answer

Yes, you can.

Question 15

Can I choose my preferred landline number?

Accepted Answer

Yes, you can. Once you have signed up, we will provide you a few phone numbers to choose, subjected to current market floating number and your registered office address.

Question 16

Can I change my presence status when I am not in the office?

Accepted Answer

Yes, you can set it manually.

Question 17

Can I have a trial account?

Accepted Answer

Yes, definitely. Please contact our sales team at 03-9078 2888 or info@hitch-on.com to enquire.

Question 18

Is BeONE compatible with other tools?

Accepted Answer

Yes, BeONE can be intergrated with Microsoft Teams and Zoho.

Frequently asked questions

Does BeONE require internet connection to operate?