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  • Does BeONE require internet connection to operate?
    Yes you need. The standard bandwidth required for VoIP is 100Kbps per device.
  • What if internet is not available?
    BeONE runs on mobile data too!
  • Can I use BeONE outside of the office?
    Yes, BeONE is portable, you can carry it anywhere. Which is why it is very suitable for people who are always on-the-go, and work from home.
  • You stated that your call charges is RM0.12 per minute, 20 seconds charging block. What is charging block?"
    Some of our peers charge you a full minute cost regardless if your call only lasted a few seconds. With BeONE's call rate, you get to make more calls and save more.
  • When people ring my office, can the phones ring simultaneously?"
    Ring groups allow incoming calls to ring on multiple devices. When someone calls a number that is linked to a ring group, all the devices included in the group will ring in a specific number. This will ensure that calls made to your office is being picked up soonest possible, and not missing a call.
  • Can I have "digital receptionist"?"
    Yes, absolutely. It can be done easily at Admin Dashboard --> Settings --> Voice Prompt.
  • Does BeONE come with call recording?
    Yes. It comes with complimentary 500 minutes recording, first-in-first-out basis.
  • How long does it take to set up BeONE?
    It will be ready within an hour after phone number selection and complete documents submission.
  • Can I use BeONE oversea?
    Yes, as long as there is internet connection and subjected to country restriction.
  • Can I use BeONE on my mobile phone or desktop PC?
    Yes, you can. You may register up to 4 devices i.e. mobile phone, desktop PC, smart tablet and physical desk IP phone.
  • Can I forward a call to my colleague?
    Yes, you can.
  • Is instant message feature available?
    Yes, it is available.
  • What is “concurrent call”?
    Concurrent call is the number of calls that you can make simultaneously at once.
  • I am ready to switch. Can I retain my current office number?
    Yes, you can.
  • Can I choose my preferred landline number?
    Yes, you can. Once you have signed up, we will provide you a few phone numbers to choose, subjected to current market floating number and your registered office address.
  • Can I change my presence status when I am not in the office?
    Yes, you can set it manually.
  • Can I have a trial account?
    Yes, definitely. Please contact our sales team at 03-9078 2888 or to enquire.
  • Is BeONE compatible with other tools?
    Yes, BeONE can be intergrated with Microsoft Teams and Zoho.
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